Customer Experience
With a distinguished career spanning more than four decades, Tom Troiano is recognized as a pioneering technology executive and advisor. He launched his professional journey in the aerospace and defense industry before establishing the Aviation Maintenance Training Association in Maryland in 1992, a venture that was later acquired by United Airlines.
Tom’s hallmark is his relationship-first philosophy and unwavering dedication to building client trust. His approach has consistently delivered results for both mid-market organizations and global enterprises.
In 1994, Tom founded FBO Direct, the aviation sector’s first online platform for fuel price indexing. This breakthrough innovation showcased his ability to combine deep technical expertise with exceptional client service, further establishing him as a reliable industry advisor. In 1995, he co-founded a prominent concurrent design-to-manufacture software company, which was ultimately acquired by Dassault Systèmes.
Throughout his professional life, Tom has guided clients through rapidly evolving technology landscapes by connecting them with the right solutions and strategic partners. His reputation is built on integrity, responsiveness, and a consultative mindset—qualities that distinguish him as a true advocate rather than a traditional salesperson.
Currently, Tom serves as co-founder of Cloudconnex.ai, a Delaware-based company focused on empowering startups and SMBs to accelerate their growth through advanced customer experience and AI-driven technologies. He is now a proud member of the Bridgepointe Technology family serving mid-market and enterprise customers with their technology decisions and support.
