The contact center space continues to evolve rapidly, constantly introducing new tools and tech. As a result, many companies are turning to contact center consulting
Scott Casson is a 30-year veteran of the Contact Center/Customer Service industry and had held every possible position within the contact center from starting on the phone as an agent up to, and including Senior Vice President. Scott holds a Bachelor’s Degree in Business Management, an MBA from Xavier University in Cincinnati, Ohio. He also has both PMP and Six Sigma Black Belt designations.
The contact center space continues to evolve rapidly, constantly introducing new tools and tech. As a result, many companies are turning to contact center consulting
