Customer Experience
Results-driven executive with a proven history of successfully managing large scale operations / transformation programs and enterprise operations functions with a desire to be part of shaping a winning organization. Demonstrated ability and proven track record of consistently delivering value to clients by executing complex cross-functional multi-million-dollar projects. Passion to grow business relationships while delivering organizational value working with clients and peers to develop business solutions aligned to strategic priorities.
Skills include: Customer Success Design & Management, Operations Management / Balanced Scorecard, Customer Experience Strategy & Analytics, CRM Platform Program Delivery (Agile & Waterfall), Call Center Operations & Transformation, Program, Resource, and Risk Management, Strategic Planning & Assessments, Business Development / Case Modeling, Process Improvement & Optimization, Project Estimating / P&L Management.
