Customer Experience
With over 20 years of leadership experience in driving transformative technology solutions, I have developed a strong track record of aligning IT strategies with business goals to deliver sustained growth, operational efficiency, and industry-leading customer experiences. I am confident that my leadership, strategic vision, and global perspective can help propel companies to new heights.
As Chief Information Officer at MANA, the cosmetic company, I led a company-wide digital transformation, reducing operational and manufacturing costs by $5M annually and driving 40% revenue growth through the strategic implementation of Oracle ERP, streamlining operations, improving customer experience, leveraging data for better decisions, and innovating with new products and services. Additionally, my leadership in Max Finkelstein orchestrated the integration of multiple global operations, positioning the company for a 50% increase in revenue and enhancing overall performance across the supply chain, and customer service.
I pride myself on my ability to not only drive technological innovation but also foster collaboration and guide high-performance teams. I am committed to a leadership approach that prioritizes both people and results. By building cohesive teams, creating an open, strategic dialogue with the board, and delivering on high-stakes projects, I consistently position companies for long-term success and competitive advantage.
Organizations with product reputation and innovation, services, and customer service, greatly excite me, and I believe my background in strategic thinking, business acumen, digital transformation, IT governance, and global growth, would allow me to make an immediate impact. As someone who has successfully led organizations through significant technological and operational changes, I am confident that I can contribute to any organization’s next phase of growth.
