Customer expectations are evolving rapidly and the future of customer experience (CX) is digital. To stay competitive in today’s economy, your organization needs to balance digital transformation with contact center performance.
Bridgepointe’s CX as a Service (CXaaS) enables you to deliver unrivaled results across every aspect of your CX programs including technology implementation and business process outsourcing.
Our team’s deep industry experience gives you a strategic approach to optimizing business outcomes while delivering best-in-class customer experience. The ultimate goal is to ensure every interaction with your company is positive and builds brand loyalty.
We are the premier provider of performance-based CX as a Service.
Trusted by 450+ brands, with 2500+ successful CX projects.
An Integrated Approach to the People, Processes and Technology Required to Deliver World-Class Customer Experience
The CX Engagement Lifecycle
While our engagements are uniquely tailored to the needs of each and every client, we have the tools, resources, and expertise to build and manage end-to-end solutions for every stage of the CX journey.
CX Strategy Consulting
Every successful CX project starts with a strategy. Using our decades of CX and contact center experience, we approach your project with a focus on improving your competitive advantage and prioritizing the initiatives most critical to your business. Our team of experts can support you for your complete CX project lifecycle or a specific project phase with objective strategy and change management services. Whether it’s helping you move from your legacy on-premises communications to the Cloud, or providing a plan to ensure you’re exceeding industry best practices with your CX operations, we can help.
CX Outsource Consulting
Outsourcing is an integral part of any successful CX strategy, driving cost savings, efficient scalability and ultimately, improving the customer experience. We bring proven expertise in the development and optimization of technology and personnel outsourcing strategies. Our supplier ecosystem includes certified providers that our team has rigorously vetted, and we will recommend based on your specific needs. We’ll help you expand your labor capacity through strategic outsourcing that drives results across your operations.
Your organization’s ability to stay competitive in a digital world requires technology to enhance the customer journey. As you navigate digital transformation, we’ll help you design and implement industry-leading cloud tools and tech to evolve your business. From cloud implementations to custom integration and middleware development to business processing outsourcing, our experts have you covered. Our team will help you ensure you don’t just pick the right solution, but that you launch and implement it with zero disruption to your customers. Our goal is to help you drive results from your CX investments as quickly as possible.
CX Managed Services
CX programs often struggle due to a disconnect between strategy and day-to-day operations. With Bridgepointe CX’s full-service operational support and turnkey infrastructure management, you’ll have standardized methodologies and tools to deliver as expected and adapt as business needs evolve. You can rely on the PPT team for CX platform, workforce, quality and program management. Once your CX strategy and solutions are implemented, we’ll help you with day-to-day management of telephony/CCaaS, IVR, WFO platforms and operations.