Full-Service Operational Support to Deliver Consistent CX Results
Your CX journey doesn’t end once the technology is implemented.
Bridgepointe Customer Experience Managed Services ensure that your day-to-day operations run smoothly so you can deliver consistent results and continually delight your customers.
We provide full-service operational support for your CX platform, workforce, quality, and program management, along with turnkey infrastructure management. Every step of the way we act as an extension of your team and are accountable for the same results you are.
Customer Experience Managed Services:
The Strategy and Support Needed for Scale
The world’s biggest brands rely on us to ensure their CX operations run smoothly day in, day out. As experts in the contact center and customer experience ecosystem, we provide consulting services along with 24/7 management and support to ensure you get results.
Our fully integrated suite of customer experience managed services lets you optimize every aspect of your CX programs. We can supplement your existing team, fill any skills gaps or enable you to rapidly scale, with our proven business process skills and experience.
With Bridgepointe CXaaS you’ll have the strategy and support you need to adapt in an ever-evolving market and improve the customer journey as your business needs change.
Customer Experience Managed Services Capabilities:
- CCaaS Platform Management
- Workforce Management (Forecasting, Scheduling, Real-Time)
- Quality Management
- Program Management or Business Transformation Office