Customer Experience Managed Services

Let us manage your CX technology so you can manage your customers.

Your Customer Experience journey doesn’t end once the technology is implemented. Bridgepointe CX Managed Services ensure that your day-to-day operations run smoothly so you can deliver consistent results and continually delight your customers. We provide full-service operational support for your CX platform, workforce, quality, program management and infrastructure.  Every step of the way, we’ll act as an extension of your team and are accountable for the same results you are.

The world’s most trusted brands rely on Bridgepointe for CX Managed Services.

Customer Experience Managed Services:
The Strategy and Support Needed for Scale

As experts in the contact center and customer experience ecosystem, we provide consulting services along with 24/7 management and support to ensure you get results.

Our fully integrated customer experience managed services suite lets you optimize every aspect of your CX programs with four levels of support available.

With our proven business process skills and experience, we can supplement your existing team, fill any skills gaps, or enable you to scale rapidly. You’ll have the strategy and support to adapt to an ever-evolving market and improve the customer journey as your business needs change.

Drive CX performance and free up your internal resources from the day-to-day support, administration and management of your platform.

Customer Experience Managed Services Capabilities:

Managed Services for the Top CX Platforms

THE
BRIDGE

Your Home for
Tech Content

THE
BRIDGE

Your Home for Tech Content

Leave the Day-to-Day Management of Your Platform to the CX Experts