Here’s a prediction for 2023: CCaaS is dead, long live CX. That’s literally one of the biggest contact center trends for 2023 on our radar. It may seem dramatic, but that’s the reality of where the market is going, especially after everything we’ve seen in the past year as more companies moved away from CCaaS …
With a looming recession, and increased pressure on IT spending, CIOs at companies of all sizes need to be able to do more with less. While IT spending is expected to remain stable amid economic uncertainty, there’s a growing focus on finding ways to optimize that spend. That’s where Technology Expense Management solutions come in. …
Thanks to digital transformation and widespread cloud adoption, organizations manage more technology than ever. IT teams are fatigued and tech leaders are under pressure to manage technology budgets better. Organizations of all sizes are turning to Lifecycle Management Services to ease this burden. With inflation rising and a potential recession imminent, containing costs will …