The Bridge PODCAST EPISODE BLOG Art

Using AI at Scale with Adam Weiner of Granite

https://youtu.be/ttrbYTxmmKs On this episode of The Bridge, I’m joined by Adam Weiner, Vice President of Technology at Granite. We’re talking about using AI at scale and so much more. Granite is one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, Granite is the leading …

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Delivering an outstanding CX is good for business. Here’s a comprehensive list of questions when vetting a customer service BPO.

50 Questions to Ask When Selecting a Customer Service BPO

Over the last year, constantly evolving technology and an ongoing staffing shortage have made delivering a top-notch customer experience challenging. To meet those challenges head-on, companies increasingly turn to customer service business process outsourcing (BPO). With an estimated 89% of customers more likely to make another purchase after having a positive customer service experience, delivering …

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Seasoned Tech Strategist, James Thornburg, receives an Equity Investment to Further Expand Reach in the Midwest

Bridgepointe Technologies Adds James Thornburg as a Partner

Seasoned Tech Strategist Receives an Equity Investment to Further Expand Reach in the Midwest Bridgepointe Technologies, a tech advisory firm that helps mid-market and enterprise companies transform tech investments into unrivaled business results, today announced that James Thornburg is now a Partner. Thornburg has over 20 years of experience in technology sales and the channel.  …

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The future of AI in customer service is here. Is your business ready? Check out the latest trends and critical questions to ask potential vendors before you buy.

Why AI is the Future of CX

A positive customer experience (CX) is deemed essential by approximately 80% of American consumers, who value speed, convenience, knowledgeable assistance, and friendly service. With advancements in AI technology, the future of AI in customer service is unfolding before our eyes, providing every company with the chance to enhance their CX swiftly. While there have been …

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An engaged customer base is critical to your success. Here’s how to leverage customer engagement outsourcing solutions in 2024.

Customer Engagement Outsourcing Solutions: What to Consider for 2024

It’s no secret that customer engagement makes a significant difference in your bottom line, with fully engaged customers spending an estimated 23% more than the average customer. Using customer engagement outsourcing solutions offers a proven way to maximize both CX, driving both loyalty and customer spending. An estimated 91% of consumers are more likely to …

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The Bridge Podcast - Brian Thomas Equinix

Hybrid Cloud Growth with Brian Thomas of Equinix

https://youtu.be/6fihWZLhq7o On this episode of The Bridge, I’m joined by Brian Thomas, Senior Manager, Segment Marketing at Equinix. We’re talking about hybrid cloud growth, repatriation and so much more.  Equinix is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their …

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BlueSky IT Partners Receive a Strategic Investment and will Expand Bridgepointe’s Reach in Texas, Adding Meg Toups as Equity Partner

Bridgepointe Announces Meg Toups as Equity Partner

Houston-based BlueSky IT Partners Receives a Strategic Investment and will Expand Bridgepointe’s Reach in Texas. Bridgepointe Technologies, a tech advisory firm that helps mid-market and enterprise companies transform tech investments into unrivalled business results, today announced that Meg Toups is its newest equity Partner. Founded in 2010 by Meg Toups, Houston-based BlueSky IT Partners, has …

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Remote and hybrid work are here to stay. Here are four hybrid work best practices to consider implementing in 2024.

Four Hybrid Workforce Best Practices to Implement in 2024

When the COVID-19 pandemic flipped the world on its head four years ago, many organizations scrambled to adapt. They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go.   Fortunately, thanks to technology and support from companies like our partner Zoom, organizations quickly pivoted …

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