You’ve heard of CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) but have you heard of CXaaS? The concept of Customer Experience as a Service (CXaaS) has been rising in popularity in recent years as customer expectations are growing, budgets are shrinking and return on investment (ROI) is required. Tech …
Hi, and welcome to The Bridge. I’m your host, Scott Kinka. On this episode, we meet PPT Solutions, Dennis Weikle, who’s the CEO, and Scott Casson, the Senior Vice President of Delivery. So, why PPT Solutions? Well, in full disclosure, Bridgepointe Technologies, as you know, the sponsor of this podcast, recently acquired PPT, which stands …
Expands services to include CX consulting solutions to address the rapidly growing need for transformational customer experience SAN MATEO, CA, December 28, 2022 — Bridgepointe Technologies (“Bridgepointe” or the “Company”), a tech advisory firm that helps mid-market and enterprise companies bridge the gap between tech investments and business results, today announced that it has acquired …
AI (Artificial Intelligence) and ML (Machine Learning) tools are some of the most requested tech by contact centers, but what are the actual use cases of these technologies? Is contact center AI a trend that’s here to stay, and are companies really ready to deploy it? Our 2022 Tech Summit Panel, “AI, Machine Learning, …
This week we had the opportunity to sit down with Mike Nowak, who is the Chief Revenue Officer of BCM One. I won’t steal his thunder, but if you’re not familiar with BCM One, they are an MSP, with what Mike describes as a Nordstrom class approach, to customer fulfillment. BCM One is in connectivity. SD-WAN, …
Cloud communications expert to help mid-market and enterprise clients navigate the challenges of hybrid work and digital transformation Bridgepointe Technologies (“Bridgepointe” or the “Company”), a leading IT strategy firm that helps mid-market and enterprise companies achieve optimal IT results without costly consulting agreements, today announced that Brendan Strain has joined the company as a Lead …
Today’s guest on Good Morning Work From Home is Geoff Bloss, CEO of BCM One. In this episode, Geoff discusses managed network services and why BCM One’s customer-centric approach is the foundation to their success. I was born and raised in California and have spent the last 25 years working in the Bay Area with …
On this episode of Good Morning Work From Home, Mike sits down with Curtis Peterson, Senior Vice President of Operations for RingCentral, to discuss why RingCentral and choosing the best tools so a business can thrive while embracing the new normal. On April 2nd RingCentral announced the launch of RingCentral Video, your own online collaboration …