Blog what is CXaaS

What is CXaaS?

You’ve heard of CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) but have you heard of CXaaS? The concept of Customer Experience as a Service (CXaaS) has been rising in popularity in recent years as customer expectations are growing, budgets are shrinking and return on investment (ROI) is required. Tech …

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Bridgepointe Technologies Acquires CX Powerhouse PPT Solutions

Expands services to include CX consulting solutions to address the rapidly growing need for transformational customer experience SAN MATEO, CA, December 28, 2022 — Bridgepointe Technologies (“Bridgepointe” or the “Company”), a tech advisory firm that helps mid-market and enterprise companies bridge the gap between tech investments and business results, today announced that it has acquired …

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Contact center AI

Contact Center AI: Hype or Hope?

AI (Artificial Intelligence) and ML (Machine Learning) tools are some of the most requested tech by contact centers, but what are the actual use cases of these technologies? Is contact center AI a trend that’s here to stay, and are companies really ready to deploy it?   Our 2022 Tech Summit Panel, “AI, Machine Learning, …

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Bridgepointe Technologies Names Bobby Simon as a Partner

Brendan Strain Joins Bridgepointe to Lead CCaaS and UCaaS Practices

Cloud communications expert to help mid-market and enterprise clients navigate the challenges of hybrid work and digital transformation Bridgepointe Technologies (“Bridgepointe” or the “Company”), a leading IT strategy firm that helps mid-market and enterprise companies achieve optimal IT results without costly consulting agreements, today announced that Brendan Strain has joined the company as a Lead …

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why ringcentral

Why RingCentral and Choosing the Right Tools with Curtis Peterson

On this episode of Good Morning Work From Home, Mike sits down with Curtis Peterson, Senior Vice President of Operations for RingCentral, to discuss why RingCentral and choosing the best tools so a business can thrive while embracing the new normal. On April 2nd RingCentral announced the launch of RingCentral Video, your own online collaboration …

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