Companies team up to provide a wide range of custom services and solutions for hospitality sector. Bridgepointe Technologies (“Bridgepointe” or the “Company”), a tech advisory firm that helps mid-market and enterprise companies bridge the gap between tech investments and business results today announced a formal strategic partnership with TekSecute Technology Group. TekSecute is a well-known …
UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) have helped countless businesses transform how they communicate. And that transformation will only accelerate in the coming year when we look at trends in UCaaS and CCaaS. With new technologies being developed daily, UCaaS and CCaaS can offer businesses more functionality and …
Contact center operations involve a lot of moving parts, which is why technology has always played a role in their success. From improving the customer experience to onboarding and upskilling agents, technology has always shaped the way contact centers operate. The latest advancements in technology provide useful tools for contact centers, but which ones …
Hi, and welcome to The Bridge. I’m your host, Scott Kinka. My guest on the pod this week is Sanjay Srinivasan. He’s the Senior Vice President of Solutions Engineering for Vonage. In his distant past, he served as the Chief Architect for Simple Signal. They were acquired by Vonage to be their business arm about …
With hybrid work becoming the new norm for many, effective hybrid collaboration is more important than ever. The pandemic jump-started an already existing trend towards remote and hybrid models of work, and there’s no sign that it’s slowing down. While hybrid work is preferred by many employees and employers, it’s not without its challenges. …
Hi, and welcome to The Bridge. I’m Scott Kinka. My guest on this episode is Ashish Seth. He’s the Vice President of Product Management at RingCentral. Ashish is a recent addition to RingCentral. He’s got a legacy and contact center and that’s his charter at Ring. Mind you, focusing on the Ring Contact Center product. …
When the global pandemic began in early 2020, it completely upended the way we work. The shift to remote work and virtual meetings created a huge push regarding the technology employees use daily. Since then, we’ve seen various trends come and go but at this point, it’s safe to say hybrid work is here to …
The pandemic shifted the way we work forever by normalizing remote and hybrid work. With employees now able to access company assets from anywhere in the world, what hybrid work technology solutions need to emerge in order to support this new way of working? Our 2022 Tech Summit Panel “Is Hybrid Work the Future of …
In this episode, I sit down with Tim Allen, Executive Vice President and Founding Partner of Evolve IP. Tim and I have been friends for nearly 25 years through a couple of companies, and in the interest of full disclosure, more than a decade together at Evolve IP. Tim also joined me here in the …
This week we had the opportunity to sit down with Mike Nowak, who is the Chief Revenue Officer of BCM One. I won’t steal his thunder, but if you’re not familiar with BCM One, they are an MSP, with what Mike describes as a Nordstrom class approach, to customer fulfillment. BCM One is in connectivity. SD-WAN, …
A few weeks ago, we sat down with Artie Chang, the CEO and founder of PanTerra Networks. Artie is a true tech entrepreneur. 15 years, self-funded with some local and regional investors, out there competing, surviving every day against the big tech companies in unified communications and collaboration. In this episode, we cover a lot …
When SuccessFuel, a business insights and demand generation company, found themselves nearing the contractual end with their existing provider, they knew it was the time to consider digital transformation and explore UCaaS platforms. With 15+ locations that required networking and phones, SuccessFuel had ongoing challenges with their technology. As Erik DeLapp, IT Engineer/Manager at SuccessFuel …