The Collaboration Technology Evolution with Graeme Geddes of Zoom

Watch: Subscribe:            Listen: Read: On this episode of The Bridge, I’m joined by Graeme Geddes, Chief Sales Officer at Zoom. We’re talking about the collaboration technology evolution, the role of Zoom as a communications platform and so much more. Zoom is an all-in-one collaboration platform that makes connecting easier, more …

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Driving Better Business Outcomes with Lumen’s Umesh Lakshman

https://youtu.be/bIK6ZT6zJWc On this episode of The Bridge, I’m joined by Umesh Lakshman, Vice President of Solutions Architecture, National Mid-Markets and Channels at Lumen.  We’re talking about how we’re moving head-first into a future that is decidedly up the stack and how that drives the expectation of better business outcomes. Lumen connects the world. They digitally …

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Remote and hybrid work are here to stay. Here are four hybrid work best practices to consider implementing in 2024.

Four Hybrid Workforce Best Practices to Implement in 2024

When the COVID-19 pandemic flipped the world on its head four years ago, many organizations scrambled to adapt. They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go.   Fortunately, thanks to technology and support from companies like our partner Zoom, organizations quickly pivoted …

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Hybrid Workforce Solutions with MetTel’s Zachary Grant

https://youtu.be/pcsDkh7ydb0?si=NCgPeD9rQSweKrRv On this episode of The Bridge, I’m joined by Zachary Grant, Vice President of Solution Architecture and Engineering at MetTel. We’re talking about hybrid workforce solutions and so much more. MetTel is a leading provider of customized, integrated, and managed communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel …

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CX solutions offer a path toward meeting your business goals, saving money and improving efficiency. Here are four critical questions to ask before you buy.

CX Solutions: Four Critical Questions to Ask Before You Buy

CX solutions offer a proven way to consolidate communications platforms and reduce Total Cost of Ownership (TCO). In exploring potential solutions, you must carefully consider what’s right for your organization to maximize the potential benefits and ensure a clear path to ROI.   Contact Center as a Service (CCaaS) or CX solutions enhance the overall customer …

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The Bridge Podcast - Kevin Sullivan EvolveIP

End User Computing with Evolve IP’s Kevin Sullivan

https://youtu.be/_jVt5r1991c?si=SHTA-4tavdF6wJnJ On this episode of The Bridge, I’m joined by my friend Kevin Sullivan, Director of Solutions Engineering at Evolve IP. We’re questioning how we do end user computing and more. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, fine-tuned for the …

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Meeting the Challenges of Hybrid Work with Comcast Masergy's Chris MacFarland

Meeting the Challenges of Hybrid Work With Comcast Business Masergy’s Chris MacFarland

https://youtu.be/m80-2tfys-Q On this episode of The Bridge, I’m joined by Chris MacFarland, CEO of Comcast Business-Masergy. We’re talking about SD-WAN deployment and so much more! As a pioneer in software-defined networking, Masergy is a leading secure cloud networking platform for global businesses. Acquired by Comcast Business in 2021, Masergy leverages artificial intelligence to enable superior …

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The Rise of Collaborative Intelligence for Contact Centers

The Rise of Collaborative Intelligence for Contact Centers

The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations. From hurried digital transformations to hiring and retention issues, contact centers have been forced to find new ways to adapt to customer and business demands. Over the past several years, we’ve also …

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Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

The employee burnout rate is higher now than at the height of the pandemic, and it’s worsening. With companies struggling to maintain their workforce, many are looking for new ways to ensure they meet their service levels — like using Intelligent Virtual Agents (IVAs). The current reality of the workforce is that burnout is now …

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Unified Communications as a Service: The Future of Business Communication

The pandemic taught us that having the right tools for communication is crucial for success. Regardless of location or device, employees need to collaborate efficiently and effectively, and to facilitate this, many companies have turned to Unified Communications as a Service (UCaaS).   Initially, some companies weren’t interested in investing in UCaaS, thinking that remote work …

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4 Key Benefits of Desktop as a Service (DaaS) for Hybrid Work

While Desktop as a Service (DaaS) rose in popularity pre-2020, the sudden pivot to remote work sharply increased demand. Organizations quickly plunged into remote work and experienced the benefits of DaaS solutions, including flexibility, scalability, and cost-effectiveness. This nearly overnight shift requiring new technology is a textbook example of an impending event that drives technology …

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