CX solutions offer a path toward meeting your business goals, saving money and improving efficiency. Here are four critical questions to ask before you buy.

CX Solutions: Four Critical Questions to Ask Before You Buy

CX solutions offer a proven way to consolidate communications platforms and reduce Total Cost of Ownership (TCO). In exploring potential solutions, you must carefully consider what’s right for your organization to maximize the potential benefits and ensure a clear path to ROI.   Contact Center as a Service (CCaaS) or CX solutions enhance the overall customer …

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The Rise of Collaborative Intelligence for Contact Centers

The Rise of Collaborative Intelligence for Contact Centers

The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations. From hurried digital transformations to hiring and retention issues, contact centers have been forced to find new ways to adapt to customer and business demands. Over the past several years, we’ve also …

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Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

The employee burnout rate is higher now than at the height of the pandemic, and it’s worsening. With companies struggling to maintain their workforce, many are looking for new ways to ensure they meet their service levels — like using Intelligent Virtual Agents (IVAs). The current reality of the workforce is that burnout is now …

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Unified Communications as a Service: The Future of Business Communication

The pandemic taught us that having the right tools for communication is crucial for success. Regardless of location or device, employees need to collaborate efficiently and effectively, and to facilitate this, many companies have turned to Unified Communications as a Service (UCaaS). Initially, some companies weren’t interested in investing in UCaaS, thinking that remote work …

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4 Key Benefits of Desktop as a Service (DaaS) for Hybrid Work

While Desktop as a Service (DaaS) rose in popularity pre-2020, the sudden pivot to remote work sharply increased demand. Organizations quickly plunged into remote work and experienced the benefits of DaaS solutions, including flexibility, scalability, and cost-effectiveness. This nearly overnight shift requiring new technology is a textbook example of an impending event that drives technology …

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News TekSecute

Bridgepointe Technologies and TekSecute Technology Group Strengthen Partnership

Companies team up to provide a wide range of custom services and solutions for hospitality sector. Bridgepointe Technologies (“Bridgepointe” or the “Company”), a tech advisory firm that helps mid-market and enterprise companies bridge the gap between tech investments and business results today announced a formal strategic partnership with TekSecute Technology Group. TekSecute is a well-known …

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trends-in-ucaas-2023

4 Trends in UCaaS and CCaaS for 2023

UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) have helped countless businesses transform how they communicate. And that transformation will only accelerate in the coming year when we look at trends in UCaaS and CCaaS.  With new technologies being developed daily, UCaaS and CCaaS can offer businesses more functionality and …

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contact center operations

Must-Have Technology to Streamline Your Contact Center Operations

Contact center operations involve a lot of moving parts, which is why technology has always played a role in their success. From improving the customer experience to onboarding and upskilling agents, technology has always shaped the way contact centers operate.   The latest advancements in technology provide useful tools for contact centers, but which ones …

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