Looking to outsource your BPO? Here’s what you need to know about offshore vs nearshore vs onshore options.

Offshore vs. Nearshore vs. Onshore: What’s the Difference?

Whether you require staff augmentation or want to improve your customer experience, outsourcing offers a proven solution. However, before you dive into finding the right partner, understanding the differences between offshore vs nearshore vs onshore will be critical to your overall strategy. According to the Business Process Outsourcing (BPO) Market report from Maximize Market Research, …

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Six Myths About Contact Center Outsourcing

As companies continue to be challenged by talent acquisition in a post-pandemic world, more businesses are exploring contact center outsourcing as a solution. According to Deloitte’s Global Outsourcing Survey 2022, 50% of executives “identify talent acquisition as a top internal challenge in meeting their organization’s strategic priorities.”   Contact center outsourcing, often called Business Process …

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4 Key Benefits of Desktop as a Service (DaaS) for Hybrid Work

While Desktop as a Service (DaaS) rose in popularity pre-2020, the sudden pivot to remote work sharply increased demand. Organizations quickly plunged into remote work and experienced the benefits of DaaS solutions, including flexibility, scalability, and cost-effectiveness. This nearly overnight shift requiring new technology is a textbook example of an impending event that drives technology …

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Cybersecurity and AI are here to stay, but how do you stay ahead of the curve in a rapidly changing landscape?

Cybersecurity and AI: Keeping Ahead of the Curve in a Rapidly Changing Landscape

As digital transformation continues to accelerate, cybersecurity has become increasingly crucial. With the rise of sophisticated and frequent attacks, artificial intelligence (AI) has emerged as a powerful tool for detecting and preventing potential threats. However, as cybersecurity and AI become more intertwined, there’s also a growing risk of malicious actors using these technologies for nefarious …

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Contact center BPO

Contact Center BPO: How to Drive Cost Savings and Higher Customer Satisfaction

In today’s fast-paced and ever-changing business environment, contact centers are pressured to deliver exceptional customer service while managing costs and keeping up with rapidly evolving technology. Recent research from Boston Consulting Group shows just how acute this challenge is for IT leaders. While core customer experience and digital transformation initiatives remain essential in 2023, companies …

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SASE (Secure Access Service Edge) Market Trends: What You Need to Know Right Now

SASE (Secure Access Service Edge) Market Trends: What You Need to Know Right Now

Thanks to remote work, Secure Access Service Edge (SASE) has rapidly grown in popularity since 2023. As the technology evolves, we’re taking a look at recent SASE market trends. SASE delivers consistent and secure network policy across all access types making it a must-have for remote work. What makes SASE different from other network solutions …

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Blog what is CXaaS

What is CXaaS?

You’ve heard of CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) but have you heard of CXaaS?  The concept of Customer Experience as a Service (CXaaS) has been rising in popularity in recent years as customer expectations are growing, budgets are shrinking and return on investment (ROI) is required.   …

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Blog Transition Management by Chris Cannon

How Technology Transition Management Speeds Up Projects

With remote and hybrid work here to stay, technology is the lynchpin of how organizations operate daily. This makes technology transitions mission-critical. McKinsey research shows that nearly 70% of complex, large-scale change programs fail, and technology is no exception. The challenges from employee engagement to collaboration across departments are many, so any technology transition needs …

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Technology Expense Management Solutions: How One Client Reduced Spend with Improved Solutions

Technology Expense Management Solutions: How One Client Reduced Spend with Improved Solutions

With a looming recession, and increased pressure on IT spending, CIOs at companies of all sizes need to be able to do more with less. While IT spending is expected to remain stable amid economic uncertainty, there’s a growing focus on finding ways to optimize that spend. That’s where Technology Expense Management solutions come in.    …

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