With a looming recession, and increased pressure on IT spending, CIOs at companies of all sizes need to be able to do more with less. While IT spending is expected to remain stable amid economic uncertainty, there’s a growing focus on finding ways to optimize that spend. That’s where Technology Expense Management solutions come in. …
UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) have helped countless businesses transform how they communicate. And that transformation will only accelerate in the coming year when we look at trends in UCaaS and CCaaS. With new technologies being developed daily, UCaaS and CCaaS can offer businesses more functionality and …
Thanks to digital transformation and widespread cloud adoption, organizations manage more technology than ever. IT teams are fatigued and tech leaders are under pressure to manage technology budgets better. Organizations of all sizes are turning to Lifecycle Management Services to ease this burden. With inflation rising and a potential recession imminent, containing costs will …
Contact center operations involve a lot of moving parts, which is why technology has always played a role in their success. From improving the customer experience to onboarding and upskilling agents, technology has always shaped the way contact centers operate. The latest advancements in technology provide useful tools for contact centers, but which ones …
Cloud technology has transformed the way businesses not only store and manage data, but also access and develop applications. But what can we expect for cloud trends for 2023? First and foremost, we’ve moved past the point where the cloud is a trend, as it’s now a central part of the tech infrastructure for most …
Hi, and welcome to The Bridge. I’m your host, Scott Kinka. On this episode, we meet PPT Solutions, Dennis Weikle, who’s the CEO, and Scott Casson, the Senior Vice President of Delivery. So, why PPT Solutions? Well, in full disclosure, Bridgepointe Technologies, as you know, the sponsor of this podcast, recently acquired PPT, which stands …
Authored by Erik Leong | Solutions Architect, Information Security Cybersecurity is at the center of every IT conversation — and for a good reason. But what should we expect for cybersecurity trends for 2023, especially as attacks increase in both number and sophistication every year? Throughout 2022, we saw countless high-profile security attacks, …
With the rapid switch to work from home in 2020, network transformation has gone from being an IT project to a critical business decision. In the same way, digital transformation shaped which applications we now use daily, many businesses are looking to transform their networks to best serve changing business goals and work locations. As …
Hi, and welcome to The Bridge. I’m your host, Scott Kinka. My guest on the pod this week is Sanjay Srinivasan. He’s the Senior Vice President of Solutions Engineering for Vonage. In his distant past, he served as the Chief Architect for Simple Signal. They were acquired by Vonage to be their business arm about …
Managed IT services have become more comprehensive over the years as a way to augment IT teams and help organizations manage their technology. Despite the recession intensifying in 2023, 51% of organizations plan to increase their IT budgets in the upcoming year, while only 6% plan to cut back on tech spending. Meanwhile, the managed …
Data center technology was hot in 2022, but it wasn’t without its challenges. Looking ahead to the coming year, you may be wondering what data center trends to watch for so you can plan accordingly. In 2022, we saw a number of factors at play that will shape what to expect for the coming year. …
With hybrid work becoming the new norm for many, effective hybrid collaboration is more important than ever. The pandemic jump-started an already existing trend towards remote and hybrid models of work, and there’s no sign that it’s slowing down. While hybrid work is preferred by many employees and employers, it’s not without its challenges. …