CX solutions offer a path toward meeting your business goals, saving money and improving efficiency. Here are four critical questions to ask before you buy.

CX Solutions: Four Critical Questions to Ask Before You Buy

CX solutions offer a proven way to consolidate communications platforms and reduce Total Cost of Ownership (TCO). In exploring potential solutions, you must carefully consider what’s right for your organization to maximize the potential benefits and ensure a clear path to ROI.   Contact Center as a Service (CCaaS) or CX solutions enhance the overall customer …

Read More

Cybercriminals are savvier than ever. Here’s what you need to know to be proactive with cyber security threat management.

5 Proven Ways to Improve Your Cyber Security Threat Management

The threat landscape is constantly changing. In 2023, hackers and cybercriminals are introducing new and innovative attacks, making it mission-critical to take a proactive approach to cyber security threat management.    According to the 2022 FBI Internet Crime Report, there were over 800,000 complaints filed during the year. While the overall number of complaints decreased from …

Read More

Many companies recognize the transformative potential and benefits of hybrid cloud management. Read this blog post to learn more.

The Top 9 Benefits of Hybrid Cloud Management

More and more organizations are recognizing that they need their cloud infrastructure to meet their specific needs. As a result, they’re shifting their approach so they can reap the many benefits of hybrid cloud management.  Hybrid cloud refers to organizations utilizing cloud computing services from two or more cloud providers to run their applications. Rather than …

Read More

Keeping your data and network safe is critical. Here's what you need to know about cybersecurity risk management.

Cybersecurity Risk Management: Protecting Your Business from Data Breaches and Financial Losses

With so much at stake for your business, it’s no secret that cybersecurity risk management is critical for organizations of all sizes.   In 2022 alone, over 422 million people were affected by data compromises, including breaches, leakage, and exposure.   Cybersecurity risk management protects sensitive information, helps ensure regulatory compliance, mitigates financial losses, protects …

Read More

Enterprise Network Transformation: What You Need to Know Right Now

Enterprise Network Transformation: What You Need to Know Right Now

In a world where the digital landscape is evolving quickly, enterprise network transformation is necessary for companies who want to remain agile and competitive. With the multitude of challenges companies are navigating with everything from cloud expansion to mergers and acquisitions, coupled with the increased complexity and availability of network technologies, understanding what factors drive …

Read More

The Rise of Collaborative Intelligence for Contact Centers

The Rise of Collaborative Intelligence for Contact Centers

The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations. From hurried digital transformations to hiring and retention issues, contact centers have been forced to find new ways to adapt to customer and business demands. Over the past several years, we’ve also …

Read More

Best Practices for Managing Your BPO Service Provider

Effective vendor management can considerably impact a successful relationship with your BPO service provider.  In fact, according to one study from Deloitte, vendor management can help drive stronger results, with “significant savings” reported by 43% of respondents.  Plus, the study indicates that more resources within contact centers should be dedicated to effectively managing vendor relationships.  …

Read More

Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

The employee burnout rate is higher now than at the height of the pandemic, and it’s worsening. With companies struggling to maintain their workforce, many are looking for new ways to ensure they meet their service levels — like using Intelligent Virtual Agents (IVAs). The current reality of the workforce is that burnout is now …

Read More