You’ve heard of CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) but have you heard of CXaaS? The concept of Customer Experience as a Service (CXaaS) has been rising in popularity in recent years as customer expectations are growing, budgets are shrinking and return on investment (ROI) is required. Tech …
Communicating with your team was so much simpler when most people were working in the office. With the current state of hybrid work, nearly everyone works from various locations. Mobile technology has become the glue that keeps teams working together daily. As a result, your end users are more reliant on those devices than ever …
With remote and hybrid work here to stay, technology is the lynchpin of how organizations operate daily. This makes technology transitions mission-critical. McKinsey research shows that nearly 70% of complex, large-scale change programs fail, and technology is no exception. The challenges from employee engagement to collaboration across departments are many, so any technology transition needs …
Here’s a prediction for 2023: CCaaS is dead, long live CX. That’s literally one of the biggest contact center trends for 2023 on our radar. It may seem dramatic, but that’s the reality of where the market is going, especially after everything we’ve seen in the past year as more companies moved away from CCaaS …
With a looming recession, and increased pressure on IT spending, CIOs at companies of all sizes need to be able to do more with less. While IT spending is expected to remain stable amid economic uncertainty, there’s a growing focus on finding ways to optimize that spend. That’s where Technology Expense Management solutions come in. …
UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) have helped countless businesses transform how they communicate. And that transformation will only accelerate in the coming year when we look at trends in UCaaS and CCaaS. With new technologies being developed daily, UCaaS and CCaaS can offer businesses more functionality and …
Thanks to digital transformation and widespread cloud adoption, organizations manage more technology than ever. IT teams are fatigued and tech leaders are under pressure to manage technology budgets better. Organizations of all sizes are turning to Lifecycle Management Services to ease this burden. With inflation rising and a potential recession imminent, containing costs will …
Contact center operations involve a lot of moving parts, which is why technology has always played a role in their success. From improving the customer experience to onboarding and upskilling agents, technology has always shaped the way contact centers operate. The latest advancements in technology provide useful tools for contact centers, but which ones …
Cloud technology has transformed the way businesses not only store and manage data, but also access and develop applications. But what can we expect for cloud trends for 2023? First and foremost, we’ve moved past the point where the cloud is a trend, as it’s now a central part of the tech infrastructure for most …
Hi, and welcome to The Bridge. I’m your host, Scott Kinka. On this episode, we meet PPT Solutions, Dennis Weikle, who’s the CEO, and Scott Casson, the Senior Vice President of Delivery. So, why PPT Solutions? Well, in full disclosure, Bridgepointe Technologies, as you know, the sponsor of this podcast, recently acquired PPT, which stands …
Authored by Erik Leong | Solutions Architect, Information Security Cybersecurity is at the center of every IT conversation — and for a good reason. But what should we expect for cybersecurity trends for 2023, especially as attacks increase in both number and sophistication every year? Throughout 2022, we saw countless high-profile security attacks, …
With the rapid switch to work from home in 2020, network transformation has gone from being an IT project to a critical business decision. In the same way, digital transformation shaped which applications we now use daily, many businesses are looking to transform their networks to best serve changing business goals and work locations. As …