Blog what is CXaaS

What is CXaaS?

You’ve heard of CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) but have you heard of CXaaS? The concept of Customer Experience as a Service (CXaaS) has been rising in popularity in recent years as customer expectations are growing, budgets are shrinking and return on investment (ROI) is required. Tech …

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Blog Transition Management by Chris Cannon

How Technology Transition Management Speeds Up Projects

With remote and hybrid work here to stay, technology is the lynchpin of how organizations operate daily. This makes technology transitions mission-critical. McKinsey research shows that nearly 70% of complex, large-scale change programs fail, and technology is no exception. The challenges from employee engagement to collaboration across departments are many, so any technology transition needs …

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Technology Expense Management Solutions: How One Client Reduced Spend with Improved Solutions

Technology Expense Management Solutions: How One Client Reduced Spend with Improved Solutions

With a looming recession, and increased pressure on IT spending, CIOs at companies of all sizes need to be able to do more with less. While IT spending is expected to remain stable amid economic uncertainty, there’s a growing focus on finding ways to optimize that spend. That’s where Technology Expense Management solutions come in.    …

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trends-in-ucaas-2023

4 Trends in UCaaS and CCaaS for 2023

UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) have helped countless businesses transform how they communicate. And that transformation will only accelerate in the coming year when we look at trends in UCaaS and CCaaS.  With new technologies being developed daily, UCaaS and CCaaS can offer businesses more functionality and …

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Lifecycle management services

Lifecycle Management Services: The Key to Cost Containment in 2023

Thanks to digital transformation and widespread cloud adoption, organizations manage more technology than ever. IT teams are fatigued and tech leaders are under pressure to manage technology budgets better. Organizations of all sizes are turning to Lifecycle Management Services to ease this burden.    With inflation rising and a potential recession imminent, containing costs will …

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contact center operations

Must-Have Technology to Streamline Your Contact Center Operations

Contact center operations involve a lot of moving parts, which is why technology has always played a role in their success. From improving the customer experience to onboarding and upskilling agents, technology has always shaped the way contact centers operate.   The latest advancements in technology provide useful tools for contact centers, but which ones …

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2023 cybersecurity trends

2023 Cybersecurity Trends to Watch

Authored by Erik Leong | Solutions Architect, Information Security    Cybersecurity is at the center of every IT conversation — and for a good reason. But what should we expect for cybersecurity trends for 2023, especially as attacks increase in both number and sophistication every year?   Throughout 2022, we saw countless high-profile security attacks, …

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