CX solutions offer a proven way to consolidate communications platforms and reduce Total Cost of Ownership (TCO). In exploring potential solutions, you must carefully consider what’s right for your organization to maximize the potential benefits and ensure a clear path to ROI. Contact Center as a Service (CCaaS) or CX solutions enhance the overall customer …
When it comes to your IT procurement, having an efficient and professional RFP process can make a critical difference. Bain & Company’s April 2023 Perspectives on the Macroeconomic Environment for Software report highlighted that while IT budgets for 2023 have increased over 2022, tech leaders feel pressure to reduce spending. CIO and IT leaders are tasked …
The threat landscape is constantly changing. In 2023, hackers and cybercriminals are introducing new and innovative attacks, making it mission-critical to take a proactive approach to cyber security threat management. According to the 2022 FBI Internet Crime Report, there were over 800,000 complaints filed during the year. While the overall number of complaints decreased from …
On August 22, 2022, FCC Order 19-72A1 went into effect, so carriers no longer have to support copper lines. This change has left many organizations scrambling for long-term solutions, creating demand for POTS in a Box. While POTS — plain old telephone service — hasn’t been fully decommissioned, this new change has opened the market …
More and more organizations are recognizing that they need their cloud infrastructure to meet their specific needs. As a result, they’re shifting their approach so they can reap the many benefits of hybrid cloud management. Hybrid cloud refers to organizations utilizing cloud computing services from two or more cloud providers to run their applications. Rather than …
In an era where physical security is paramount, the demand for advanced AI video surveillance systems has reached new heights. There’s no question that AI is revolutionizing how we operate in countless areas of our personal and professional lives, and the realm of surveillance systems is no exception. AI video surveillance systems deliver the benefits …
With so much at stake for your business, it’s no secret that cybersecurity risk management is critical for organizations of all sizes. In 2022 alone, over 422 million people were affected by data compromises, including breaches, leakage, and exposure. Cybersecurity risk management protects sensitive information, helps ensure regulatory compliance, mitigates financial losses, protects …
In a world where the digital landscape is evolving quickly, enterprise network transformation is necessary for companies who want to remain agile and competitive. With the multitude of challenges companies are navigating with everything from cloud expansion to mergers and acquisitions, coupled with the increased complexity and availability of network technologies, understanding what factors drive …
The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations. From hurried digital transformations to hiring and retention issues, contact centers have been forced to find new ways to adapt to customer and business demands. Over the past several years, we’ve also …
Effective vendor management can considerably impact a successful relationship with your BPO service provider. In fact, according to one study from Deloitte, vendor management can help drive stronger results, with “significant savings” reported by 43% of respondents. Plus, the study indicates that more resources within contact centers should be dedicated to effectively managing vendor relationships. …
In a world where companies are looking for ways to streamline their operations and hiring and retaining good talent has become challenging, more businesses are turning to BPO outsourcing companies. Working with an outsourcing partner offers a proven way to enhance customer experience while keeping costs contained and staying ahead of the curve. Your …
The employee burnout rate is higher now than at the height of the pandemic, and it’s worsening. With companies struggling to maintain their workforce, many are looking for new ways to ensure they meet their service levels — like using Intelligent Virtual Agents (IVAs). The current reality of the workforce is that burnout is now …