Using AI at Scale with Adam Weiner of Granite

https://youtu.be/ttrbYTxmmKs On this episode of The Bridge, I’m joined by Adam Weiner, Vice President of Technology at Granite. We’re talking about using AI at scale and so much more. Granite is one of the premier telecommunications solutions providers for businesses across the United States and Canada. With unparalleled North American coverage, Granite is the leading …

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Why AI is the Future of CX

A positive customer experience (CX) is deemed essential by approximately 80% of American consumers, who value speed, convenience, knowledgeable assistance, and friendly service. With advancements in AI technology, the future of AI in customer service is unfolding before our eyes, providing every company with the chance to enhance their CX swiftly. While there have been …

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Productivity AI with Expedient’s Brad Reynolds

https://youtu.be/qzKiLFh8AN8 On this episode of The Bridge, I’m joined by Brad Reynolds, Senior Vice President of Artificial Intelligence at Expedient. We’re talking about productivity AI and so much more. Expedient is a data centers and cloud services provider offering infrastructure as a service (IaaS) with local operations in Pittsburgh, PA, Baltimore, MD, Boston, MA, Cleveland, …

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AI is here to stay, so how can you use it to your advantage? Here's what you need to know about customer experiences in the age of generative AI.

Improving Customer Experiences in the Age of Generative AI

Embracing AI-driven solutions isn’t just a trend—it’s a strategic imperative for businesses looking to stay ahead. But what do customer experiences in the age of generative AI look like? And how should you plan for the future? No matter your industry or what applications you rely on, creating a customer-centric experience is always a top …

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The Bridge Podcast Brian Eichman CoreSite

Artificial Intelligence Optimization in the Data Center World With Brian Eichman

https://youtu.be/LNC2sQIPu_k On this episode of The Bridge, I’m joined by Brian Eichman, Vice President of Business Development at CoreSite. We’re having an in-depth conversation about the changing make up of the data center in light of AI. CoreSite, an American Tower company, provides hybrid IT solutions that empower enterprises, cloud, network and IT service providers …

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Is this How the World Will End or How Smarter Business Begins?  A Practical Discussion about AI (Part 2)

https://youtu.be/l96EzeGHnHU For this episode of The Bridge, we’re bringing you part two of our live panel discussion from the 2023 Bridgepointe Tech Summit.  We answer some of the most pressing questions about artificial intelligence and the pressure leaders currently face to adopt this technology.  For this practical discussion on the hype and realities of artificial …

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Is this How the World Will End or How Smarter Business Begins?  A Practical Discussion about AI (Part 1)

https://youtu.be/BqsoXF12yRc For this episode of The Bridge, we’re bringing you part one of our live panel discussion from the 2023 Bridgepointe Tech Summit. For this practical discussion on the hype and realities of the artificial intelligence debate, I was joined by: Dan O’Connell, Chief AI and Strategy Officer, Dialpad Karen Bowman, Vice President, Channel/Alliance, Level …

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AI is revolutionizing how we operate in our personal and professional lives. Here's what you should know about leveraging AI video surveillance.

Leveraging AI Video Surveillance to Empower Physical Security

In an era where physical security is paramount, the demand for advanced AI video surveillance systems has reached new heights. There’s no question that AI is revolutionizing how we operate in countless areas of our personal and professional lives, and the realm of surveillance systems is no exception. AI video surveillance systems deliver the benefits …

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The Rise of Collaborative Intelligence for Contact Centers

The Rise of Collaborative Intelligence for Contact Centers

The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations. From hurried digital transformations to hiring and retention issues, contact centers have been forced to find new ways to adapt to customer and business demands. Over the past several years, we’ve also …

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Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?

The employee burnout rate is higher now than at the height of the pandemic, and it’s worsening. With companies struggling to maintain their workforce, many are looking for new ways to ensure they meet their service levels — like using Intelligent Virtual Agents (IVAs). The current reality of the workforce is that burnout is now …

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