Customer experience automation has become a true differentiator, and few moments matter more than the instant a customer reaches out for help. Whether they’re troubleshooting an issue, asking a question,
Customer experience automation has become a true differentiator, and few moments matter more than the instant a customer reaches out for help. Whether they’re troubleshooting an issue, asking a question,
Downtime is the telecom industry’s billion-dollar headache, and AI for telecom may be the cure. By anticipating failures, reducing disruptions, and improving reliability, AI is transforming how providers deliver the
Watch: Subscribe: Listen: Read: In the second part of this live Tech Summit episode, Scott Kinka continues his conversation with Chris MacFarland and Gary Sorrentino, confronts the biggest challenges facing
Watch: Subscribe: Listen: Read: In this live episode of The Bridgecast, recorded at the Bridgepointe Tech Summit, host Scott Kinka welcomes back Chris MacFarland, Chief Development Officer of Comcast Business,
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince from NICE to explore why most AI implementations fail and what separates
Watch: Subscribe: Listen: Read: In this special Tech Summit episode of The Bridgecast, host Scott Kinka sits down with Neal Foard, principal of StoryFire and featured speaker at Bridgepointe’s Tech
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Tony Moroney, Principal at The Digital Explorer, to explore why AI adoption isn’t just
Watch: Subscribe: Listen: Read: Marketing is becoming more data-driven, personalized, and technically complex than ever before. As businesses adapt to hybrid work environments and AI-powered strategies, the collaboration between marketing
Watch: Subscribe: Listen: Read: In this special episode of The Bridgecast, host Scott Kinka goes live from the Northeast Contact Center Forum 2025 at Gillette Stadium to capture the pulse
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Indi Young, an Independent Qualitative Data Scientist, Coach, and Consultant. Together, they explore how
Designing, developing and delivering relevant and timely training materials in contact centers is a constant battle—customer issues shift, business challenges change, and agent performance problems evolve faster than traditional methods
While SMS has been a primary communication channel leveraged by businesses for two decades, new mobile messaging solutions are on the horizon as technology has continued to evolve. Rich Communication
