Most IT leaders don’t wake up and say, “Today is the day we launch a full-scale hybrid cloud strategy.” Instead, modernization usually begins with an immediate friction point: A VMware
Most IT leaders don’t wake up and say, “Today is the day we launch a full-scale hybrid cloud strategy.” Instead, modernization usually begins with an immediate friction point: A VMware
Building a Human-Centric Contact Center: Why AI is Here to Stay (And How to Get It Right) Artificial intelligence is everywhere. From meeting room conversations to global headlines, terms like
Watch: Subscribe: Read: In this live episode of The Bridgecast, recorded live at Channel Partners in Las Vegas, host Scott Kinka welcomes Zoom’s Sean Fair and Shana Hafterson for an
Customer experience automation has become a true differentiator, and few moments matter more than the instant a customer reaches out for help. Whether they’re troubleshooting an issue, asking a question,
Downtime is the telecom industry’s billion-dollar headache, and AI for telecom may be the cure. By anticipating failures, reducing disruptions, and improving reliability, AI is transforming how providers deliver the
Watch: Subscribe: Listen: Read: In the second part of this live Tech Summit episode, Scott Kinka continues his conversation with Chris MacFarland and Gary Sorrentino, confronts the biggest challenges facing
Watch: Subscribe: Listen: Read: In this live episode of The Bridgecast, recorded at the Bridgepointe Tech Summit, host Scott Kinka welcomes back Chris MacFarland, Chief Development Officer of Comcast Business,
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince from NICE to explore why most AI implementations fail and what separates
Watch: Subscribe: Listen: Read: In this special Tech Summit episode of The Bridgecast, host Scott Kinka sits down with Neal Foard, principal of StoryFire and featured speaker at Bridgepointe’s Tech
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Tony Moroney, Principal at The Digital Explorer, to explore why AI adoption isn’t just
Watch: Subscribe: Listen: Read: Marketing is becoming more data-driven, personalized, and technically complex than ever before. As businesses adapt to hybrid work environments and AI-powered strategies, the collaboration between marketing
Watch: Subscribe: Listen: Read: In this special episode of The Bridgecast, host Scott Kinka goes live from the Northeast Contact Center Forum 2025 at Gillette Stadium to capture the pulse
