Customer experience automation has become a true differentiator, and few moments matter more than the instant a customer reaches out for help. Whether they’re troubleshooting an issue, asking a question,
Customer experience automation has become a true differentiator, and few moments matter more than the instant a customer reaches out for help. Whether they’re troubleshooting an issue, asking a question,
Downtime is the telecom industry’s billion-dollar headache, and AI for telecom may be the cure. By anticipating failures, reducing disruptions, and improving reliability, AI is transforming how providers deliver the
Watch: Subscribe: Listen: Read: In the second part of this live Tech Summit episode, Scott Kinka continues his conversation with Chris MacFarland and Gary Sorrentino, confronts the biggest challenges facing
Watch: Subscribe: Listen: Read: In this live episode of The Bridgecast, recorded at the Bridgepointe Tech Summit, host Scott Kinka welcomes back Chris MacFarland, Chief Development Officer of Comcast Business,
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Michael Quince from NICE to explore why most AI implementations fail and what separates
Watch: Subscribe: Listen: Read: In this special Tech Summit episode of The Bridgecast, host Scott Kinka sits down with Neal Foard, principal of StoryFire and featured speaker at Bridgepointe’s Tech
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Tony Moroney, Principal at The Digital Explorer, to explore why AI adoption isn’t just
Watch: Subscribe: Listen: Read: Marketing is becoming more data-driven, personalized, and technically complex than ever before. As businesses adapt to hybrid work environments and AI-powered strategies, the collaboration between marketing
Watch: Subscribe: Listen: Read: In this special episode of The Bridgecast, host Scott Kinka goes live from the Northeast Contact Center Forum 2025 at Gillette Stadium to capture the pulse
