We take a deep look at your tech stack, your operations, and what it all costs in order to find opportunities to improve. But we don’t stop there. Like other companies, we’ll analyze where you can improve and give you detailed, accurate reports and recommendations.
Unlike other companies, however, we’ll actually take some of that work off your plate. So that your headcount isn’t tied up managing thousands of invoices, or wrangling the service and support for every desk phone or mobile device in your company. And you can finally see beyond the daily wave of “break/fix” projects and start on that digital transformation you’ve been planning.
We’ve helped 100+ Fortune 1000 companies with their technology assessments and digital innovation measures.
- The Network Modernization Question CFOs Are Asking First Now - January 13, 2026
- MorningStar Saves $150,000 a Year on Mobile with Bridgepointe - August 15, 2024
- Six Cloud Expense Management Strategies for 2024 - February 1, 2024
MorningStar Senior Living, a senior living management company with nearly 40 independently owned entities, faced a common challenge: They were spending far too much time on mobility management services and were concerned about their overall spending.
With 2,500 different plans, countless bills and pricing models, managing mobility was a major drain on resources. The management company was footing the bill for all mobile devices and services as they could not accurately charge each location.
Dominic Roca, IT Operations Manager at MorningStar Senior Living, explains, “We’d spend days determining if this number goes here or there. We’d always have to call our carrier because of one issue or another. It was so much more work than it should have been.”
Having previously worked with MorningStar on other projects, a Bridgepointe Strategist identified mobility management services as a cost and time-saving opportunity for the organization.
Uncovering Hidden Costs and Streamlining Mobility Management Services
MorningStar engaged Bridgepointe for mobility management services, which started with an initial audit.
“The audit uncovered more than 30 phone lines that hadn’t been used in years, for which we were paying almost $100 a line. Plus, our carrier charged us an extra $15 upcharge on each line for some features we weren’t using. We had all of these lines on these antiquated plans that were double the amount of money for the same plan and more. Nobody in our organization had the kind of time it would have taken to look through 700+ phone lines and identify these issues.”
With the audit completed and the project goals in mind, Bridgepointe began working with MorningStar to streamline its mobility management services. This included using the Bridgepointe mobility portal for real-time data for make/model, upgrade eligibility, and customized catalog and activity flow to support procurement processes.
Also, Bridgepointe built a customized workflow to support multi-vendor, multi-account procurement processes; while integrating the client/s HR data and ability to provide accurate cost reporting by MorningStar location.
Additionally, invoice processing could now be expedited with an automated AGPL file. Bridgepointe would upload the required files or approvals directly into the MorningStar AP system, saving everyone even more time.
Roca shares, “It was like we added an extra person to our IT team. Before Bridgepointe, we had one person, and his whole job was dealing with phones. Now, instead of one person, it’s Bridgepointe. The value of what Bridgepointe provides us is there, and we would do it again ten times over.”
43.5% Cost Savings on Mobile Services and Devices
The project’s most critical aspects were achieving cost and time savings, which Bridgepointe delivered by facilitating multiple changes to MorningStar’s mobility management services—all built with the flexibility and scalability to support MorningStar’s growth.
Bridgepointe also handles any support needs for end-users 24/7/365, including new activations, device changes, troubleshooting, and upgrades. MorningStar also has a dedicated mobile consultant, which, according to Roca, has been a real game changer.
“Telecom companies notoriously move slowly and are rigid. So even if you’re being as fast and agile as you want, you must deal with that roadblock, the carrier themselves. Getting that out of our hair and having someone who handles the processes from end-to-end lets everyone else do their job and not waste time dealing with these issues. They’re always looking out for us and align strategic recommendations, which we greatly appreciate.”
By working with the Bridgepointe Managed Mobility team, MorningStar achieved a total identified savings of $150,000 annually, or 43.5.% of total annual spending on mobility.
When asked about the overall impact working with Bridgepointe Mobility Management has had on MorningStar, Roca had this to say.
“Before we streamlined our mobility management services with Bridgepointe, I used to have users do things like drive to the carrier’s store and call me from there so they could be authorized temporarily and get the help they needed. Now they can just make a call. They can order devices and not have to send an email to me. They have a place where they can pick up devices and use a portal to view all they need to know. They have visibility. Everyone I’ve talked to said it’s been a great success.”
Learn how Bridgepointe’s mobility management team can help you free up resources at your organization today. Book a call now.
