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City Facilities Management (City FM), founded in 1985 in Glasgow, is one of the world’s largest privately held integrated facility management companies. With more than 12,000 employees across four continents, City FM delivers maintenance, procurement, and support services to major Fortune 100 retailers and grocers.
But when managing communications across multiple countries started creating more problems than it solved, City FM knew it was time for a change.
A Costly and Complex Hybrid Telephony Setup
City FM was supporting 850 Microsoft Teams users across five countries through a patchwork of Microsoft calling plans and on-premise SBCs connected to legacy TDM trunks. This hybrid approach was not only expensive but also operationally inefficient and difficult to scale.
They turned to their Bridgepointe strategist to evaluate options that could streamline their operations and reduce costs—all while enabling better collaboration across their global workforce.
Unified Cloud-Based Telephony with net2phone
Bridgepointe conducted a comprehensive analysis and surfaced several potential providers. Ultimately, net2phone’s Global Connect stood out as the best fit for City FM’s needs.
With this solution, City FM was able to:
- Migrate all Microsoft Teams users to a unified cloud-based Direct Routing platform.
- Leverage regional SIP trunks for optimized call performance.
- Gain full network redundancy to reduce outage risk.
- Enable seamless communication across global offices.
The result was a simpler, more resilient communications environment designed for scale and efficiency.
Redundancy, Efficiency, and Major Cost Savings
The transformation achieved by Bridgepointe and net2phone had an immediate and measurable impact:
- Created geo-redundancy for all global offices
- Improved call routing and operational efficiency
- Enabled enhanced call analysis and separate billing
- Reduced telephony costs significantly
City FM now benefits from a consistent, reliable communications platform that’s easier to manage—and more cost-effective.
City FM’s success was powered by The Bridgepointe Way, a proven approach to technology sourcing that’s helped thousands of organizations reduce complexity and achieve faster results.
Our Strategists understand the nuances of global collaboration and helped City FM make the right decision the first time.
Whether you’re managing remote teams, scaling internationally, or simply looking to streamline your communications stack, Bridgepointe can help. Our experts will match you with the right solution—backed by deep experience and real-world results.
