For many employees, the help desk is the part of IT they experience most often. When an issue arises, their productivity stops—and the support experience directly shapes their opinion of
For many employees, the help desk is the part of IT they experience most often. When an issue arises, their productivity stops—and the support experience directly shapes their opinion of
CX and unified communications platforms have become much more powerful. They’ve also become much harder to manage. What used to be a fairly straightforward contact center environment now includes: Intelligent
Building a Human-Centric Contact Center: Why AI is Here to Stay (And How to Get It Right) Artificial intelligence is everywhere. From meeting room conversations to global headlines, terms like
The industry has spent the last three years in a full sprint toward AI-powered forecasting. Demand prediction models are more sophisticated than they have ever been. Workforce management platforms now
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Arun Chandra, Chief Operating Officer at NiCE, to explore how enterprises can navigate the shift
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka welcomes Maribel Lopez, founder and principal analyst at Lopez Research, for a deep dive into the practical realities
Buying a modern contact center platform is an exciting milestone. For most organizations, the initial business case is ironclad: better customer experiences, deeper automation, richer visibility, and lower operating costs.
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka looks at the operational reality of artificial intelligence through the eyes of three leading global experts. As organizations
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka welcomes William McKnight, President and Founder of McKnight Consulting Group, for a deep dive into enterprise data architecture,
Watch: Subscribe: Read: In this live episode of The Bridgecast, recorded live at Channel Partners in Las Vegas, host Scott Kinka welcomes Zoom’s Sean Fair and Shana Hafterson for an
Watch: Subscribe: Read: In this live episode of The Bridgecast, recorded at the Lumen Lounge during the Channel Partners Conference, host Scott Kinka welcomes Danny Benedetti, Vice President of Partner
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka welcomes Frank Scanga, Executive Vice Chairman at XTIUM—the powerhouse formed by the combination of ATSG and Evolve IP.
