Watch: Subscribe: Read: In this special “Greatest CIO Hits” edition of The Bridgecast, host Scott Kinka curates actionable advice from three industry leaders addressing the most pressing challenges facing today’s
Watch: Subscribe: Read: In this special “Greatest CIO Hits” edition of The Bridgecast, host Scott Kinka curates actionable advice from three industry leaders addressing the most pressing challenges facing today’s
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka sits down with Arun Chandra, Chief Operating Officer at NiCE, to explore how enterprises can navigate the shift
Buying a modern contact center platform is an exciting milestone. For most organizations, the initial business case is ironclad: better customer experiences, deeper automation, richer visibility, and lower operating costs.
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka looks at the operational reality of artificial intelligence through the eyes of three leading global experts. As organizations
Watch: Subscribe: Read: In this live episode of The Bridgecast, recorded live at Channel Partners in Las Vegas, host Scott Kinka welcomes Zoom’s Sean Fair and Shana Hafterson for an
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka welcomes Reggie Townsend, Vice President of AI Ethics, Governance, and Social Impact at SAS, for a wide-ranging conversation
Watch: Subscribe: Read: In this live episode of The Bridgecast, recorded at the Lumen Lounge during the Channel Partners Conference, host Scott Kinka welcomes Danny Benedetti, Vice President of Partner
Watch: Subscribe: Read: In this episode of The Bridgecast, host Scott Kinka welcomes Frank Scanga, Executive Vice Chairman at XTIUM—the powerhouse formed by the combination of ATSG and Evolve IP.
Watch: Subscribe: Listen: Read: In this episode of The Bridgecast, host Scott Kinka welcomes Joel Neeb, Chief Transformation and Business Operations Officer at 8×8, for a deep dive into organizational
Customer experience automation has become a true differentiator, and few moments matter more than the instant a customer reaches out for help. Whether they’re troubleshooting an issue, asking a question,
Watch: Subscribe: Listen: Read: In this episode, host Scott Kinka sits down with Shane Cleckler, Director of Sales Engineering, and Jeff Martis, Senior Director of Product Management at Sangoma, to
For years, Avaya has been synonymous with “reliable,” “established,” and “familiar.” But in 2025, familiarity is no longer a strategic advantage. Legacy platforms built for voice-first environments weren’t designed for
